LUM :: Ordering FAQ | Brookstone

Questions or Concerns About an Order:

For Questions, Warranties, or Returns on items purchased at Macy's, Target, and other retailers, please contact them directly for assistance

Protection Plus Plan Warranty claims or assistance, please contact Centricity at 1-800-345-6282

How do I place an order?
Orders are placed online by adding a product to your cart and following the checkout process.
How do I know my order went through?
An 'Order Confirmation' email is sent to the email address provided by the customer at checkout.
How do I cancel my order?
Unfortunately we cannot cancel orders after they are placed. Please wait to receive your item and then proceed to our returns page.
What payment options do you accept?
Google Pay, Amazon Pay, PayPal, Klarna, Visa, Discover, Mastercard, & American Express
What is Klarna?
Klarna is a "buy now, pay later" service that allows online shoppers to pay 25% of the full price up-front, and the remaining 75% of the total amount in 3 installments every 2-weeks from the purchase date.
When will my order be charged?
All orders are charged at the time the order is placed.